Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the supply of goods and services by Ingozi Automation ("we", "us", "our") to you ("the client", "you"). They apply to all quotes, bookings, installations, repairs, maintenance and other services provided by us, whether arranged in person, by phone, by email, by WhatsApp, through our website, or through any third-party platform.

By accepting a quote, making a booking, or allowing us to perform any work, you confirm that you have read, understood and agree to these Terms.

2. About Us

Ingozi Automation is a South African business specialising in CCTV installations, gate motor automation, garage door motor systems, underfloor heating solutions, and related home and commercial automation services.

3. Quotes and Estimates

• All quotes are free of charge unless otherwise stated in writing.
• Quotes are valid for 30 days from the date issued, unless stated otherwise.
• Quotes are based on the information you provide and, where necessary, on a site visit. If the actual site conditions differ materially from what was described or observed, we reserve the right to revise the quote.
• Prices are quoted in South African Rand (ZAR) and, unless expressly stated, include VAT where applicable.
• A quote does not constitute a contract until you accept it and we confirm the booking.

4. Bookings and Site Access

• Bookings are confirmed once a date and time have been agreed and, where applicable, a deposit has been received.
• You agree to provide safe and reasonable access to the property, including access to any relevant power points, gate motors, cameras, or other equipment.
• If we arrive and cannot access the property or the equipment, or if the site is not ready for installation (for example, if building work is not complete), a call-out fee may be charged.
• Our standard working hours are Monday to Friday, 8:00 AM to 5:00 PM. Work outside these hours may be arranged in advance and may attract an after-hours fee.
• Please remove or secure pets and clear any fragile or valuable items from the working area before we arrive.

5. Payment Terms

• We accept payment by EFT (bank transfer) and cash, unless otherwise agreed in writing.
• Payment is due on completion of the work, unless a deposit or staged payment has been agreed in advance.
• For confirmed installations where the total exceeds R5,000, a 50% deposit is required before work begins, with the balance payable on completion.
• We reserve the right to suspend work and to withhold delivery of any equipment if payment is not made as agreed.
• Proof of payment may be requested. Bank charges, if any, are for the client's account.
• Invoices not paid within 7 days of the due date may attract interest at the rate permitted by the Prescribed Rate of Interest Act.

6. Installation, Repairs and Maintenance

• We perform installations, repairs and maintenance with reasonable skill and care, using trusted products and modern methods.
• Where we supply equipment, we will supply items of a quality and specification appropriate to the work being done.
• Where the client supplies their own equipment, we will install it on a "best-efforts" basis, but we do not take responsibility for faults, incompatibilities, or defects in client-supplied equipment.
• Where access to existing infrastructure (for example, an existing gate motor, garage door motor, or CCTV system) is required, we may need to use existing wiring or components. We will advise where this affects the scope or outcome of the work.
• Any changes to the agreed scope of work must be confirmed in writing before the work proceeds, and may affect the price and timeline.

7. Warranty

7.1 Workmanship

We warrant our workmanship for a period of 6 months from the date of installation or repair, covering defects caused by faulty installation or workmanship. This warranty does not cover:

• Damage caused by misuse, neglect, tampering, or unauthorised modifications.
• Damage caused by lightning, power surges, flooding, or other events outside our reasonable control.
• Normal wear and tear, including batteries, remote batteries, and other consumable parts.
• Equipment that has been serviced or repaired by anyone other than us.

7.2 Supplied hardware

Hardware we supply (cameras, gate motors, garage door motors, underfloor heating components, thermostats, access control devices, intercoms, and other equipment) is covered by the applicable manufacturer's warranty. Where a warranty claim arises, we will assist you in submitting the claim and, where practical, handle the return and replacement on your behalf.

7.3 Client-supplied hardware

Hardware supplied by the client is not covered by our workmanship warranty, except to the extent that the defect is directly caused by our installation.

8. Cancellations and Rescheduling

• You may cancel or reschedule a booking free of charge up to 24 hours before the scheduled time.
• Cancellations made less than 24 hours before the scheduled time may incur a call-out fee at our discretion, especially where travel or preparation has already been undertaken.
• If we need to reschedule a booking for reasons within our control, we will do so at no cost to you and will offer the earliest available alternative date and time.
• Where a deposit has been paid and you cancel the work after we have begun ordering or preparing materials, we may retain a reasonable portion of the deposit to cover actual costs incurred.

9. Limitation of Liability

• To the maximum extent permitted by law, our total liability arising from or in connection with any service is limited to the amount actually paid by you for that specific service.
• We are not liable for indirect, incidental or consequential loss, including loss of profit, loss of data, or loss of use.
• We are not liable for damage to concealed pipes, cables, or structural elements where their location was not disclosed to us or reasonably discoverable, despite reasonable care taken by our technicians.
• We are not liable for interruptions, outages, or failures of third-party services (including internet, mobile networks, or electricity supply) that affect the operation of installed equipment.
• Nothing in these Terms limits any rights you may have under the Consumer Protection Act 68 of 2008 or any other law that cannot legally be excluded.

10. Ownership of Equipment

Any equipment supplied by us remains our property until it has been paid for in full. If payment is not received, we reserve the right to remove the equipment at your cost, without prejudice to any other rights we may have.

11. Client Responsibilities

• You are responsible for providing accurate information about the property, existing installations and site conditions.
• You are responsible for obtaining any consent required from landlords, body corporates, or neighbours before installation begins.
• You are responsible for the ongoing operation, basic care and security of the equipment once installed.
• Where required, you are responsible for ensuring that electricity supply to the work area is available and safe.

12. Privacy and Personal Information

We collect and process personal information in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA). By engaging us, you consent to the collection and processing of your personal information as described in that policy.

13. Force Majeure

We are not liable for any delay or failure to perform caused by events outside our reasonable control, including but not limited to load shedding, extreme weather, civil unrest, transport disruptions, illness, or supplier failures. In such cases, we will inform you as soon as reasonably possible and reschedule the work.

14. Dispute Resolution

If a dispute arises, we ask that you contact us first so we can try to resolve the matter directly and in good faith. If we cannot resolve it between us, the dispute may be referred to mediation, and if mediation fails, to the appropriate courts of South Africa.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the courts of Gauteng for any matter arising out of or in connection with these Terms or our services.

16. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of our services after an update constitutes acceptance of the revised Terms.

17. Contact

For any questions about these Terms or our services: