Privacy Policy

1. Introduction

Ingozi Automation ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you interact with our website at ingoziautomation.co.za or engage our services.

This policy is issued in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African law. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Ingozi Automation is a South African business specialising in CCTV installations, gate motor automation, garage door motor systems, and underfloor heating solutions, with its principal place of business in Soweto, Johannesburg, Gauteng.

3. What Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

3.1 Information you give us directly

• Identity and contact information: full name, phone number, WhatsApp number, email address, physical address or property address where the service is to be performed.
• Project information: details about your property, the type of system you need, preferred dates and times, and any additional information you provide in the "Project Details" field of our booking form.
• Communications: any messages, emails, WhatsApp messages or other correspondence you exchange with us.
• Payment information: if you pay by EFT, we may receive confirmation of payment, bank references and invoice-related details. We do not process card payments through this website.

3.2 Information we collect automatically

• Device and usage data: IP address, browser type, device type, operating system, pages visited and time spent on our website - collected via standard server logs and analytics tools.
• Cookies and similar technologies: small files placed on your device to help the site function and, where used, to measure site performance. See Section 9.

3.3 Information from third parties

• Public platforms: if you contact us through Snupit, WhatsApp, LinkedIn, TikTok or any other third-party platform, we may receive the information you make available there.
• Referrals: if a client or partner refers you to us, we may receive your contact details from them.

4. How and Why We Use Your Personal Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes.
• To schedule site visits, installations, repairs and maintenance.
• To perform the services you have requested and follow up on completed work.
• To send invoices and confirm payments.
• To communicate with you via WhatsApp, email, phone or SMS regarding your enquiry, booking or service.
• To comply with legal obligations (for example, tax and accounting records).
• To improve our services, website and customer experience.
• To send occasional service updates or promotional messages - only where you have consented, and only for our own services.

Under POPIA, we rely on the following lawful bases to process your personal information: your consent (for example, when you submit our booking form), the performance of a contract (when we provide services to you), compliance with a legal obligation, and our legitimate business interests (for example, responding to enquiries and improving our services).

5. Sharing Your Personal Information

We do not sell your personal information. We may share it, only where necessary, with:

• Service providers who assist us in running our business, such as our web host, email provider, and analytics provider - all of whom are required to protect your information and use it only for the purposes we specify.
• Sub-contractors or technicians who may need your contact and address details to attend your site.
• Professional advisers (accountants, auditors, lawyers) where necessary.
• Law enforcement, regulators or courts where we are legally required or where it is necessary to protect our rights.

Some of our service providers (for example, WhatsApp, Meta, Google) may process data outside of South Africa. Where this happens, we take reasonable steps to ensure the recipient is subject to laws or contractual obligations that provide a comparable level of protection to POPIA.

6. How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law. In general:

• Enquiries that do not lead to a booking: up to 12 months.
• Client and project records: up to 5 years after the last service, in line with standard record-keeping and tax requirements.
• Financial records: at least 5 years as required by SARS.
• Marketing consent records: until you withdraw consent.

When records are no longer required, we delete them securely or anonymise them.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Be informed that your personal information is being collected and how it will be used.
• Access the personal information we hold about you and request a copy.
• Correct or update any inaccurate, misleading or out-of-date information.
• Request deletion of your personal information, where there is no legal reason for us to keep it.
• Object to the processing of your personal information in certain circumstances.
• Withdraw consent at any time, where we relied on consent.
• Lodge a complaint with the Information Regulator (see Section 10).

To exercise any of these rights, contact our Information Officer using the details in Section 2. We will respond within a reasonable time, and in any case within the time limits set by POPIA.

8. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse, alteration and disclosure. These measures include:

• HTTPS encryption on our website.
• Restricted access to client records on a need-to-know basis.
• Password-protected devices and accounts.
• Ongoing awareness of POPIA obligations.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

9. Cookies and Analytics

Our website may use cookies and similar technologies to help the site function properly and to measure how visitors use the site. Cookies do not personally identify you unless you have provided information through a form.

We may use third-party analytics tools such as Google Analytics to understand how visitors use our site. These tools may set their own cookies. You can control or disable cookies through your browser settings, but some parts of the site may not function properly if you do.

10. Complaints

If you are unhappy with how we have handled your personal information, please contact our Information Officer first so we can try to resolve the issue. If you are not satisfied, you have the right to lodge a complaint with the Information Regulator of South Africa:

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of our website or services after an update constitutes acceptance of the revised policy.

12. Contact

For any questions about this Privacy Policy or how we handle your personal information: